Your privacy matters
This policy is based on the AP Medcare legacy privacy page and explains how personal, health, and service data may be collected, used, shared, stored, and protected.
1. Information We Collect
APMEDCARE may collect personal information such as name, address, contact details, date of birth, and payment information, as well as health information including prescriptions, lab test results, symptoms, medical history, and consultation records. Device information and location data may also be collected where relevant to service delivery.
2. How We Use Your Information
Information is used to process medication orders, support prescription refills, schedule lab tests, facilitate telemedicine consultations, improve user experience, send notifications about orders or appointments, and comply with legal and regulatory obligations.
3. Consent Management
Sensitive personal data, especially health-related information, is processed based on user consent. Users may withdraw consent through account settings or by contacting APMEDCARE, though doing so may limit certain app features or service access.
4. Information Sharing and Disclosure
APMEDCARE does not sell or rent personal information. Information may be shared with healthcare providers, authorised lab partners, service providers supporting development, customer support, and payments, and with authorities where required by law.
5. Cookies and Tracking Technologies
Cookies and similar technologies may be used to analyse usage, improve functionality, and enhance the experience. Users can adjust device settings for cookies, although some features may then work differently.
6. Data Security
APMEDCARE states that it uses encryption, secure servers, access controls, regular security reviews, and industry-standard protocols to protect personal information from unauthorised access, alteration, or disclosure.
7. Data Localization
Personal data collected from Indian users is stated to be stored and processed within India in line with applicable Indian data-localisation and regulatory requirements.
8. Your Rights
Users may request access, rectification, deletion, restriction of processing, portability, and consent withdrawal, subject to applicable Indian data protection laws and lawful retention obligations.
9. Data Retention
Information may be retained as long as required to deliver services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, the data may be securely deleted or anonymised.
10. Advertising and Marketing
APMEDCARE may send promotional content related to its services. Users may opt out of marketing communications, and data is not stated to be shared with third parties for their marketing purposes without explicit consent.
11. Data Breach Response
In the event of a data breach, APMEDCARE states that it will notify affected users and relevant authorities as required by law and take immediate steps to mitigate potential harm and secure user data.
12. Grievance Redressal Mechanism
Privacy-related concerns may be addressed to the designated Grievance Officer at grievance.officer@apmedcare.com.
13. Links to Other Sites
The platform may contain links to third-party websites or services. APMEDCARE notes that it is not responsible for the privacy practices of those third parties and encourages users to review their policies separately.
14. Account Deletion and Data Portability
Users may request account deletion or a copy of their data by contacting APMEDCARE. Such requests are processed in accordance with applicable legal and retention requirements.
15. Changes to Our Privacy Policy
The privacy policy may be updated from time to time to reflect changes in practices or regulations. Significant updates may be communicated through the app or website, and users are encouraged to review the policy periodically.
16. Contact Us
For questions or concerns regarding privacy or data handling, contact customerservice@apmedcare.com, call +91 9112202227, or write to JP Chambers, South Ambazari Road, Abhyankar Nagar, Nagpur, Maharashtra - 440010, India.