APMEDCARE Privacy Policy

This Privacy Policy outlines how Axolab Pharmaceuticals Private Limited (hereinafter referred to as "APMEDCARE"), a company incorporated under the Companies Act, 2013, collects, uses, shares, and protects your personal information when you use our mobile application and related services, including online pharmacy, lab tests, and telemedicine consultations. We are committed to safeguarding your privacy and complying with all relevant data protection regulations, including the Information Technology Act, 2000, and applicable guidelines under the Personal Data Protection (PDP) framework in India.

1. Information We Collect

We collect various types of information to provide, improve, and personalize our services to you. This includes:

• Personal Information: Name, address, contact details, date of birth, and payment information, as required under the Drugs and Cosmetics Act, 1940.
• Health Information: Prescription details, lab test results, symptoms, medical history, and consultation records.
• Device Information: Device type, operating system, IP address, and usage data for security and functionality.
• Location Data: If enabled, we may collect your location data to deliver certain location-based services.

2. How We Use Your Information

We use your information to provide and improve our services, including:

• Processing orders for medications, managing prescription refills, and scheduling lab tests.
• Facilitating telemedicine consultations with healthcare professionals in compliance with the Telemedicine Practice Guidelines (2020).
• Enhancing user experience and developing new features.
• Sending notifications regarding your orders, lab test results, or appointments.
• Ensuring compliance with legal and regulatory requirements, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

3. Consent Management

We collect and process your personal data based on your explicit consent, particularly for sensitive personal information such as health data. You may withdraw consent at any time via your account settings or by contacting us. Withdrawing consent may limit certain app functionalities.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Healthcare Providers: Doctors and healthcare professionals involved in your telemedicine consultations.
• Lab Partners: Authorized laboratories for processing and analyzing lab test samples.
• Service Providers: Third-party service providers who assist in app development, customer support, and payment processing.
• Legal Compliance: Authorities or regulators when required by Indian law or to protect our rights.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze app usage, improve functionality, and enhance user experience. You may adjust your device settings to control the use of cookies; however, this may impact certain app features.

6. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. Our platform employs encryption, secure servers, and access controls to safeguard your information. We conduct regular security reviews and use industry-standard protocols to ensure data protection, as required under the Information Technology Act and Rules.

7. Data Localization

In compliance with Indian regulations, personal data collected from Indian users is stored and processed within India. We follow data localization guidelines to ensure that sensitive personal information is managed in line with local requirements.

8. Your Rights

Under Indian data protection laws, you have the following rights regarding your personal data:

• Access: You may request access to the personal data we hold about you.
• Rectification: You may request corrections to any inaccurate or incomplete data.
• Deletion: You may request deletion of your data where applicable.
• Restriction: You may request to limit the processing of your data.
• Data Portability: You may request a copy of your data in a commonly used format.
• Withdraw Consent: If we process your data based on consent, you can withdraw it at any time, as permitted by Indian laws.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we securely delete or anonymize it, in line with regulatory guidelines.

10. Advertising and Marketing

We may use your information to send promotional content related to our services. You have the right to opt-out of marketing communications at any time. We do not share your data with third parties for their marketing purposes without explicit consent.

11. Data Breach Response

In the event of a data breach, we will notify affected users and regulatory authorities promptly, as required by Indian law, and take immediate steps to mitigate any potential harm and secure user data.

12. Grievance Redressal Mechanism

In accordance with Indian law, we have appointed a Grievance Officer to address any concerns regarding your data. You may reach out to our Grievance Officer at grievance.officer@apmedcare.com for any privacy-related inquiries.

13. Links to Other Sites

Our app may contain links to third-party websites or services not operated by us. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before providing any personal information.

14. Account Deletion and Data Portability

You may request the deletion of your account or request a copy of your data by contacting us. We will process your request in accordance with legal requirements, and once your account is deleted, your data will be removed, subject to retention requirements.

15. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant regulations. We will notify users of any significant changes through our app and update the effective date at the top of this policy. We encourage you to review the policy periodically.

16. Contact Us

If you have questions or concerns regarding this Privacy Policy or your data, please contact us at:
Email: customerservice@apmedcare.com
Phone: +91 9112202227
Address: JP Chamber South Ambazari Road, Abhyankar Nagar, Nagpur, Maharashtra – 440010, India.