Terms & Conditions

Last Updated: 2025-02-15 11:57:03

1. Introduction

Welcome to Axolab Pharmaceuticals Private Limited (hereinafter referred to as "APMEDCARE"), a company incorporated under the Companies Act, 2013. These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to comply with these terms. If you do not agree, please do not use our services.

2. Definitions

• 'We,' 'Us,' 'Our' refer to APMEDCARE and its affiliates.
• 'You,' 'User' refers to any person who accesses or uses our platform.
• 'Services' include our website, mobile application, pharmacy, lab services, telemedicine, loyalty program, and other offerings.

3. Eligibility

You must be at least 18 years old to use our services. If you are using our platform on behalf of a business or legal entity, you represent that you have the authority to bind that entity.

4. Use of Services

• You agree to use our services only for lawful purposes and in compliance with all applicable laws.
• Unauthorized use, such as data scraping, hacking, or distributing harmful content, is strictly prohibited.
• You may not use our services for fraudulent activities, impersonation, or misleading others.

5. User Responsibilities

• Users must provide accurate information when creating accounts or placing orders.
• Misuse of promotional offers, referral programs, or discounts will lead to suspension or permanent banning.

6. Prescription-Based Orders

• Users must upload valid prescriptions for certain medicines.
• We reserve the right to verify prescriptions before processing orders.
• Orders for prescription drugs may be canceled if found invalid or fraudulent.

7. Loyalty & Rewards Program

• Points earned in the Platinum, Gold, Silver tiers are subject to our loyalty program terms.
• Loyalty points cannot be exchanged for cash.
• The company reserves the right to modify or discontinue the program at any time.

8. Orders & Payments

• Prices and availability of products/services are subject to change without notice.
• We reserve the right to refuse or cancel any order if we suspect fraud or unauthorized transactions.
• Refunds and cancellations will be processed as per our Refund & Cancellation Policy.

9. Cancellation, Refund & Returns Policy

• Users can cancel an order before dispatch; after dispatch, cancellations may not be possible.
• Refunds for eligible cancellations will be processed within 7 business days.
• We do not accept returns for temperature-sensitive products, perishable items, or opened medicine packs.

10. Intellectual Property

• All content, trademarks, logos, and materials on our platform are our property and protected by copyright laws.
• You may not copy, distribute, or use our content for commercial purposes without prior written permission.

11. Third-Party Services

• We may include links or integrations with third-party services.
• We are not responsible for the accuracy, policies, or practices of these third parties.

12. Limitation of Liability

• We strive to provide accurate and reliable services, but we do not guarantee uninterrupted access or error-free operation.
• We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, or damages resulting from your violation of these Terms & Conditions.

14. Termination

We may suspend or terminate your access to our services at any time if you violate these terms or engage in harmful activities.

15. Service Availability & Downtime

We strive to keep our platform accessible, but we are not responsible for unexpected downtimes, maintenance, or technical failures.

16. Medical Disclaimer

• Our website and app provide general health-related information but do not substitute professional medical advice.
• Users should consult a licensed healthcare provider before making health decisions.

17. Data Privacy & Security

• User data is protected as per our Privacy Policy.
• We do not share your personal information with third parties without consent, except as required by law.
• Financial transactions are secured using encrypted payment gateways.

18. Force Majeure

We are not liable for any failure in service due to factors beyond our control, such as natural disasters, government restrictions, cyberattacks, or supply chain disruptions.

19. Governing Compliance

• Our business complies with Drugs & Cosmetics Act, 1940, IT Act, 2000, and relevant GDPR/Data Protection Laws.
• Any disputes will be resolved as per Indian legal jurisdiction.

20. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City, India].

21. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date.

22. Account Suspension & Termination Policy

• We reserve the right to terminate accounts that violate our policies, engage in fraudulent activities, or misuse our services.
• Users who repeatedly request refunds without valid reasons may be restricted from future purchases.

23. Contact Information

For any queries regarding these terms, you can contact us at:
APMEDCARE
Email: customerservice@apmedcare.com
Phone: +919112202227